Question 1

How is the Soul Match score computed?

Accepted Answer

From your answers, never from your photos. Some axes reward similarity (values, intent), others a light contrast. The score is symmetric: you both see the same number.

Question 2

I cannot see my flame.

Accepted Answer

Your flame needs at least five answers to light. Open Settings → My flame and replay the questions.

Question 3

How do I cancel my Pass?

Accepted Answer

Subscriptions are managed by Apple or Google. Open your App Store or Google Play subscriptions to cancel.

Question 4

How do I delete my account?

Accepted Answer

In the app: Settings → Account → Delete my account. Deletion is immediate and irreversible, and everything goes with it.

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